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Privacy Policy



1. Introduction

TOMMIE Systems Limited ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of use [which can be found at] and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the General Data Protection Regulation (GDPR), the data controller is TOMMIE Systems Limited, c/o 1 Paper Mews, 330 High Street, Dorking, Surrey RH4 2TU. Email

2. Information we may collect from you

We may collect and process the following data about you:

  • Registration information that you provide by filling in the Free Trial Request form on our site ("Our Site").
  • Information provided by you in using the TOMMIE service ("Our Service"), (either as part of a free trial or an ongoing paid subscription).
  • We may also ask you for information when you report a problem with Our Service.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them and will have the option to unsubscribe.
  • Details of your visits to Our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes, usage analysis or fault identification.

You are in complete control of the data entered into Our Service and can view, edit, request, or remove it at any time. Upon expiry of a free trial or closure of a subscription personal data is only kept for as long as necessary to fulfil the purposes we collected it for; this includes billing, accounting and reporting requirements. At the end of that retention period it will be securely deleted.

The data you enter in Our Service is managed and protected by TOMMIE's hierarchical user permissions facility. Account administrators are responsible for ensuring correct levels of privacy and data security are in place for all their users.

3. IP Addresses and Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve Our Service and to deliver a better and more personalised service. They enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise Our Service according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to Our Service.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of Our Service. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to Our Service.

4. Where we store your Personal Data

All information you provide to us is stored on our secure servers. Any electronic payment transactions will be encrypted using industry standard SSL technology. Where we have given you (or where you have chosen) a password which enables you to access Our Service, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not always completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of the data transmitted to Our Service; any transmission is at your own risk and it is your responsibility to make sure your connection to the Internet is secure. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

5. Uses made of the Information

We use information held about you in the following ways:

  • To ensure that content from Our Service is presented in the most effective manner for you and for your computer.
  • To provide you with information or services that you request from us or which we feel may interest you.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To notify you about changes to Our Service, privacy policy, or terms and conditions.

6. Disclosure of your Information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.

We may disclose the following types of information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose aggregated and anonymised data to the prospective seller or buyer of such business or assets.
  • If TOMMIE Systems or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets in order to continue providing Our Service.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use [which can be found at] and other agreements; or to protect the rights, property, or safety of TOMMIE Systems, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

7. Your Rights

You have the right to ask us not to use your personal data for internal marketing purposes, and all marketing emails will have an unsubscribe option. We will inform you if we intend to disclose your information to a third party for marketing purposes. You can exercise the right to not be included at any time by contacting us at

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

8. Access to Information

You have the right to access personal information held about you. The majority of stored personal data is available when you log on to Our Service but if there is anything else you would like to know or request please contact us. Repeat requests may be subject to a minimum fee of £20 to meet our costs in providing you with details of the information requested.

9. Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

10. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to

Last updated 23 May 2018